{
 "$schema": "https://verifiedappliancedata.com/taxonomy.schema.json",
 "version": "1.0.0",
 "license": "CC-BY-4.0",
 "note": "The controlled vocabulary shared by the certified-product catalogue and the repair corpus. These two corpora are joined by FAMILY + CATEGORY + FUEL, never by model number: DOE certification publishes basic-model numbers while repair and parts catalogues use service model numbers, so a model-level join reaches under 4% and would mismatch parts.",
 "families": {
  "whirlpool": {
   "label": "Whirlpool",
   "brands": [
    "admiral",
    "amana",
    "crosley",
    "estate",
    "ikea",
    "inglis",
    "jenn-air",
    "jennair",
    "kitchenaid",
    "magic chef",
    "maytag",
    "roper",
    "whirlpool"
   ],
   "catalogue_products": 5297
  },
  "electrolux": {
   "label": "Frigidaire / Electrolux",
   "brands": [
    "electrolux",
    "frigidaire",
    "gibson",
    "kelvinator",
    "tappan"
   ],
   "catalogue_products": 546
  },
  "ge": {
   "label": "GE",
   "brands": [
    "americana",
    "cafe",
    "café",
    "ge",
    "ge appliances",
    "ge profile",
    "haier",
    "hotpoint",
    "monogram",
    "rca"
   ],
   "catalogue_products": 759
  },
  "samsung": {
   "label": "Samsung",
   "brands": [
    "dacor",
    "samsung"
   ],
   "catalogue_products": 461
  },
  "lg": {
   "label": "LG",
   "brands": [
    "lg",
    "signature kitchen suite",
    "sks"
   ],
   "catalogue_products": 697
  },
  "bosch": {
   "label": "Bosch",
   "brands": [
    "bosch",
    "gaggenau",
    "siemens",
    "thermador"
   ],
   "catalogue_products": 238
  }
 },
 "categories": {
  "refrigerator": {
   "label": "Refrigerator",
   "appliance": "refrigerator",
   "fuels": [],
   "catalogue_products": 9326
  },
  "freezer": {
   "label": "Freezer",
   "appliance": "refrigerator",
   "fuels": [],
   "excludes_symptoms": [
    "no ice",
    "not filling",
    "leaking"
   ],
   "catalogue_products": 1841
  },
  "washer": {
   "label": "Washing machine",
   "appliance": "washer",
   "fuels": [],
   "catalogue_products": 1352
  },
  "dryer": {
   "label": "Clothes dryer",
   "appliance": "dryer",
   "fuels": [
    "electric",
    "gas"
   ],
   "catalogue_products": 1760
  },
  "dishwasher": {
   "label": "Dishwasher",
   "appliance": "dishwasher",
   "fuels": [],
   "catalogue_products": 1198
  },
  "range": {
   "label": "Range",
   "appliance": "range",
   "fuels": [
    "electric",
    "gas"
   ],
   "catalogue_products": 160
  },
  "cooktop": {
   "label": "Cooktop",
   "appliance": null,
   "fuels": [
    "electric"
   ],
   "catalogue_products": 95
  }
 },
 "fuel_branched_symptoms": [
  [
   "dryer",
   "not heating"
  ],
  [
   "range",
   "not heating"
  ]
 ],
 "symptoms": {
  "dishwasher": [
   "It won't start or the door won't latch",
   "It's leaking onto the floor",
   "The dishes come out dirty or gritty",
   "The dishes come out wet",
   "The door falls open or is hard to close",
   "The water doesn't seem to get hot",
   "There's water left in the bottom"
  ],
  "dryer": [
   "It shuts off before the clothes are actually dry",
   "It won't start — nothing happens when I press the button",
   "It's making a squealing, thumping, or scraping noise",
   "It's not drying — it takes two or three cycles to get clothes dry",
   "It's not heating — clothes come out cold and damp",
   "The door won't stay shut or sags open",
   "The drum isn't turning — I hear it hum but nothing spins",
   "The steam or wrinkle-release cycle isn't doing anything",
   "There's a burning smell when it runs"
  ],
  "ice_maker": [
   "Ice is hollow or small",
   "It isn't making ice",
   "It's leaking",
   "The ice smells or tastes bad"
  ],
  "microwave": [
   "It overheats, shuts off mid-cook, or smells hot",
   "It runs but doesn't heat",
   "It sparks inside",
   "The auto or sensor-cook settings guess wrong every time",
   "The door is loose, sags, or won't stay shut",
   "The door won't latch",
   "The light won't turn on",
   "The microwave runs but does not heat",
   "The oven or broil setting won't heat",
   "The panel is dead",
   "The turntable does not rotate",
   "The turntable doesn't turn"
  ],
  "range": [
   "A burner won't light",
   "A stovetop burner won't heat",
   "I smell gas near the range",
   "It made a loud pop and now the microwave won't turn on",
   "The bake burner will not light properly",
   "The broil burner will not light properly",
   "The control panel gets hot, shows a heat warning, or the oven shuts itself off",
   "The convection fan doesn't seem to run, or bakes come out uneven",
   "The display is dead",
   "The door won't unlock after self-clean",
   "The left-front burner is not heating properly",
   "The microwave doesn't heat food evenly, or shuts off early",
   "The microwave won't start, or the door won't latch",
   "The oven door sags, won't stay open, or slams shut",
   "The oven light won't come on",
   "The oven won't heat",
   "The oven won't hold temperature",
   "The surface burners will not light",
   "The vent fan over the stove is weak, noisy, or the light won't come on"
  ],
  "refrigerator": [
   "A door won't close or seal properly",
   "It's making a loud or unusual noise",
   "It's not cold enough",
   "The ice maker isn't making ice",
   "The interior light doesn't come on",
   "The water dispenser isn't working",
   "There's frost or ice building up inside",
   "There's water inside or under the fridge"
  ],
  "washer": [
   "Burning smell or loud humming without rotation",
   "Clothes snagging or tearing at the door edge",
   "Cycle hangs at the fill stage",
   "Cycle refuses to start",
   "Cycle starts then aborts with no consistent code",
   "Cycle stops part-way and shows OE",
   "Dead display or no response to buttons",
   "Detergent is left in the drawer",
   "Dispenser housing cracked or leaking",
   "Door will not lock, or will not release at cycle end",
   "Drum knocks against the cabinet",
   "Drum will not turn",
   "Functions behave randomly",
   "IE shown on the display",
   "It bangs or walks across the floor when spinning",
   "It won't agitate",
   "It won't fill, or fills very slowly",
   "It's making a grinding or rumbling noise",
   "LE (motor locked) on the display",
   "Loud rattling or grinding during the drain phase",
   "Mould or black marks on the grey rubber inside the door",
   "OE error with a clear drain filter",
   "On a stacked or combination unit, the dryer side won't start, stops mid-cycle, or runs cold",
   "PE on the display",
   "Poor results on warm/hot cycles",
   "Slow or partial draining",
   "The display is dead or buttons don't respond",
   "The door won't open or won't lock",
   "The drum won't turn at all",
   "The lid won't lock",
   "The wash water never gets warm",
   "There's water on the floor",
   "UE error that redistributing the load does not fix",
   "Violent banging or walking during spin",
   "Wash water never warms up",
   "Washer keeps filling when switched off (valve stuck open)",
   "Washer over- or under-fills",
   "Washer will not fill, or fills very slowly",
   "Water bypassing the drawer",
   "Water is left standing in the drum",
   "Water left standing in the drum",
   "Water on the floor at the front of the machine during wash or spin",
   "Water pooling behind the machine",
   "dE / dE1 / dEz / dE4 on the display",
   "tE on the display"
  ]
 },
 "components": {
  "dishwasher": [
   "check valve",
   "circulation pump",
   "control board",
   "control panel",
   "detergent dispenser",
   "diverter motor",
   "diverter valve",
   "door hinge",
   "door latch",
   "door seal",
   "door spring",
   "drain pump",
   "heating element",
   "lower wash arm",
   "pressure sensor",
   "spray arm",
   "thermostat",
   "wash sensor",
   "water supply tube"
  ],
  "dryer": [
   "blower wheel",
   "control board",
   "door hinge",
   "door latch",
   "door switch",
   "drive belt",
   "drive motor",
   "drum",
   "drum roller",
   "front panel felt seal",
   "heating element",
   "high-limit thermostat",
   "idler pulley",
   "moisture sensor",
   "motor pulley",
   "power cord",
   "steam valve assembly",
   "temperature select switch",
   "thermal fuse",
   "thermistor",
   "timer",
   "water inlet valve"
  ],
  "ice_maker": [
   "circulation pump",
   "control board",
   "door seal",
   "drain hose",
   "drain pump",
   "start relay",
   "thermistor",
   "water inlet tube",
   "water inlet valve"
  ],
  "microwave": [
   "broil element",
   "capacitor",
   "control board",
   "control panel assembly",
   "diode",
   "door hinge",
   "door interlock switch",
   "door latch",
   "door switch",
   "fuse",
   "heating element",
   "humidity sensor",
   "inverter board",
   "lamp assembly",
   "led light",
   "line fuse",
   "magnetron",
   "noise filter board",
   "temperature sensor",
   "thermostat",
   "transformer",
   "turntable coupler"
  ],
  "range": [
   "bake element",
   "bake igniter",
   "bake spark electrode",
   "blower wheel",
   "broil element",
   "broil igniter",
   "broil spark electrode",
   "broil tube orifice",
   "capacitor",
   "control board",
   "control panel",
   "convection fan assembly",
   "cooling fan assembly",
   "display board",
   "door hinge",
   "door lock",
   "door seal",
   "door switch",
   "led light",
   "left front simmer orifice",
   "power cord",
   "regulator valve",
   "right front orifice",
   "right front/center spark electrode",
   "spark module",
   "surface burner base",
   "surface element",
   "temperature sensor",
   "thermal fuse",
   "thermistor",
   "thermostat"
  ],
  "refrigerator": [
   "capacitor",
   "cold control thermostat",
   "condenser fan",
   "control board",
   "damper",
   "defrost heater",
   "defrost thermostat",
   "dispenser",
   "door hinge",
   "door seal",
   "door switch",
   "evaporator fan",
   "fan motor",
   "ice maker",
   "power cord",
   "start relay",
   "temperature sensor",
   "water inlet valve",
   "water line",
   "water supply tube",
   "water tank"
  ],
  "washer": [
   "agitator",
   "blower wheel",
   "capacitor",
   "control board",
   "detergent dispenser",
   "dispenser",
   "door boot seal",
   "door lock",
   "door switch",
   "drain hose",
   "drain pump",
   "drive belt",
   "drum",
   "drum roller",
   "heating element",
   "lid lock",
   "motor stator",
   "pressure switch",
   "shock absorber",
   "speed sensor",
   "thermal fuse",
   "thermistor",
   "thermostat",
   "timer",
   "transmission",
   "water inlet valve"
  ]
 },
 "symptom_pages": [
  {
   "family": "any",
   "appliance": "dishwasher",
   "fuel": null,
   "symptom": "leaking",
   "url": "/fix/any/dishwasher/leaking/",
   "causes": 5
  },
  {
   "family": "bosch",
   "appliance": "dishwasher",
   "fuel": null,
   "symptom": "leaking",
   "url": "/fix/bosch/dishwasher/leaking/",
   "causes": 5
  },
  {
   "family": "electrolux",
   "appliance": "dishwasher",
   "fuel": null,
   "symptom": "leaking",
   "url": "/fix/electrolux/dishwasher/leaking/",
   "causes": 5
  },
  {
   "family": "ge",
   "appliance": "dishwasher",
   "fuel": null,
   "symptom": "leaking",
   "url": "/fix/ge/dishwasher/leaking/",
   "causes": 5
  },
  {
   "family": "lg",
   "appliance": "dishwasher",
   "fuel": null,
   "symptom": "leaking",
   "url": "/fix/lg/dishwasher/leaking/",
   "causes": 5
  },
  {
   "family": "whirlpool",
   "appliance": "dishwasher",
   "fuel": null,
   "symptom": "leaking",
   "url": "/fix/whirlpool/dishwasher/leaking/",
   "causes": 5
  },
  {
   "family": "any",
   "appliance": "dishwasher",
   "fuel": null,
   "symptom": "not cleaning",
   "url": "/fix/any/dishwasher/not-cleaning/",
   "causes": 6
  },
  {
   "family": "bosch",
   "appliance": "dishwasher",
   "fuel": null,
   "symptom": "not cleaning",
   "url": "/fix/bosch/dishwasher/not-cleaning/",
   "causes": 6
  },
  {
   "family": "electrolux",
   "appliance": "dishwasher",
   "fuel": null,
   "symptom": "not cleaning",
   "url": "/fix/electrolux/dishwasher/not-cleaning/",
   "causes": 6
  },
  {
   "family": "ge",
   "appliance": "dishwasher",
   "fuel": null,
   "symptom": "not cleaning",
   "url": "/fix/ge/dishwasher/not-cleaning/",
   "causes": 6
  },
  {
   "family": "lg",
   "appliance": "dishwasher",
   "fuel": null,
   "symptom": "not cleaning",
   "url": "/fix/lg/dishwasher/not-cleaning/",
   "causes": 6
  },
  {
   "family": "samsung",
   "appliance": "dishwasher",
   "fuel": null,
   "symptom": "not cleaning",
   "url": "/fix/samsung/dishwasher/not-cleaning/",
   "causes": 6
  },
  {
   "family": "whirlpool",
   "appliance": "dishwasher",
   "fuel": null,
   "symptom": "not cleaning",
   "url": "/fix/whirlpool/dishwasher/not-cleaning/",
   "causes": 6
  },
  {
   "family": "electrolux",
   "appliance": "dishwasher",
   "fuel": null,
   "symptom": "not heating",
   "url": "/fix/electrolux/dishwasher/not-heating/",
   "causes": 3
  },
  {
   "family": "ge",
   "appliance": "dishwasher",
   "fuel": null,
   "symptom": "not heating",
   "url": "/fix/ge/dishwasher/not-heating/",
   "causes": 3
  },
  {
   "family": "whirlpool",
   "appliance": "dishwasher",
   "fuel": null,
   "symptom": "not heating",
   "url": "/fix/whirlpool/dishwasher/not-heating/",
   "causes": 3
  },
  {
   "family": "bosch",
   "appliance": "dishwasher",
   "fuel": null,
   "symptom": "won't drain",
   "url": "/fix/bosch/dishwasher/wont-drain/",
   "causes": 3
  },
  {
   "family": "electrolux",
   "appliance": "dishwasher",
   "fuel": null,
   "symptom": "won't drain",
   "url": "/fix/electrolux/dishwasher/wont-drain/",
   "causes": 3
  },
  {
   "family": "ge",
   "appliance": "dishwasher",
   "fuel": null,
   "symptom": "won't drain",
   "url": "/fix/ge/dishwasher/wont-drain/",
   "causes": 3
  },
  {
   "family": "samsung",
   "appliance": "dishwasher",
   "fuel": null,
   "symptom": "won't drain",
   "url": "/fix/samsung/dishwasher/wont-drain/",
   "causes": 3
  },
  {
   "family": "whirlpool",
   "appliance": "dishwasher",
   "fuel": null,
   "symptom": "won't drain",
   "url": "/fix/whirlpool/dishwasher/wont-drain/",
   "causes": 3
  },
  {
   "family": "any",
   "appliance": "dishwasher",
   "fuel": null,
   "symptom": "won't start",
   "url": "/fix/any/dishwasher/wont-start/",
   "causes": 6
  },
  {
   "family": "bosch",
   "appliance": "dishwasher",
   "fuel": null,
   "symptom": "won't start",
   "url": "/fix/bosch/dishwasher/wont-start/",
   "causes": 6
  },
  {
   "family": "electrolux",
   "appliance": "dishwasher",
   "fuel": null,
   "symptom": "won't start",
   "url": "/fix/electrolux/dishwasher/wont-start/",
   "causes": 6
  },
  {
   "family": "ge",
   "appliance": "dishwasher",
   "fuel": null,
   "symptom": "won't start",
   "url": "/fix/ge/dishwasher/wont-start/",
   "causes": 6
  },
  {
   "family": "lg",
   "appliance": "dishwasher",
   "fuel": null,
   "symptom": "won't start",
   "url": "/fix/lg/dishwasher/wont-start/",
   "causes": 6
  },
  {
   "family": "samsung",
   "appliance": "dishwasher",
   "fuel": null,
   "symptom": "won't start",
   "url": "/fix/samsung/dishwasher/wont-start/",
   "causes": 6
  },
  {
   "family": "whirlpool",
   "appliance": "dishwasher",
   "fuel": null,
   "symptom": "won't start",
   "url": "/fix/whirlpool/dishwasher/wont-start/",
   "causes": 6
  },
  {
   "family": "any",
   "appliance": "dryer",
   "fuel": null,
   "symptom": "error code",
   "url": "/fix/any/dryer/error-code/",
   "causes": 6
  },
  {
   "family": "electrolux",
   "appliance": "dryer",
   "fuel": null,
   "symptom": "error code",
   "url": "/fix/electrolux/dryer/error-code/",
   "causes": 6
  },
  {
   "family": "lg",
   "appliance": "dryer",
   "fuel": null,
   "symptom": "error code",
   "url": "/fix/lg/dryer/error-code/",
   "causes": 6
  },
  {
   "family": "any",
   "appliance": "dryer",
   "fuel": null,
   "symptom": "noisy",
   "url": "/fix/any/dryer/noisy/",
   "causes": 6
  },
  {
   "family": "ge",
   "appliance": "dryer",
   "fuel": null,
   "symptom": "noisy",
   "url": "/fix/ge/dryer/noisy/",
   "causes": 6
  },
  {
   "family": "lg",
   "appliance": "dryer",
   "fuel": null,
   "symptom": "noisy",
   "url": "/fix/lg/dryer/noisy/",
   "causes": 6
  },
  {
   "family": "samsung",
   "appliance": "dryer",
   "fuel": null,
   "symptom": "noisy",
   "url": "/fix/samsung/dryer/noisy/",
   "causes": 6
  },
  {
   "family": "whirlpool",
   "appliance": "dryer",
   "fuel": null,
   "symptom": "noisy",
   "url": "/fix/whirlpool/dryer/noisy/",
   "causes": 6
  },
  {
   "family": "any",
   "appliance": "dryer",
   "fuel": "electric",
   "symptom": "not heating",
   "url": "/fix/any/dryer/not-heating/",
   "causes": 6
  },
  {
   "family": "any",
   "appliance": "dryer",
   "fuel": "gas",
   "symptom": "not heating",
   "url": "/fix/any/gas-dryer/not-heating/",
   "causes": 6
  },
  {
   "family": "electrolux",
   "appliance": "dryer",
   "fuel": "electric",
   "symptom": "not heating",
   "url": "/fix/electrolux/dryer/not-heating/",
   "causes": 6
  },
  {
   "family": "electrolux",
   "appliance": "dryer",
   "fuel": "gas",
   "symptom": "not heating",
   "url": "/fix/electrolux/gas-dryer/not-heating/",
   "causes": 6
  },
  {
   "family": "ge",
   "appliance": "dryer",
   "fuel": "electric",
   "symptom": "not heating",
   "url": "/fix/ge/dryer/not-heating/",
   "causes": 6
  },
  {
   "family": "ge",
   "appliance": "dryer",
   "fuel": "gas",
   "symptom": "not heating",
   "url": "/fix/ge/gas-dryer/not-heating/",
   "causes": 6
  },
  {
   "family": "lg",
   "appliance": "dryer",
   "fuel": "electric",
   "symptom": "not heating",
   "url": "/fix/lg/dryer/not-heating/",
   "causes": 6
  },
  {
   "family": "lg",
   "appliance": "dryer",
   "fuel": "gas",
   "symptom": "not heating",
   "url": "/fix/lg/gas-dryer/not-heating/",
   "causes": 6
  },
  {
   "family": "samsung",
   "appliance": "dryer",
   "fuel": "electric",
   "symptom": "not heating",
   "url": "/fix/samsung/dryer/not-heating/",
   "causes": 6
  },
  {
   "family": "samsung",
   "appliance": "dryer",
   "fuel": "gas",
   "symptom": "not heating",
   "url": "/fix/samsung/gas-dryer/not-heating/",
   "causes": 6
  },
  {
   "family": "whirlpool",
   "appliance": "dryer",
   "fuel": "electric",
   "symptom": "not heating",
   "url": "/fix/whirlpool/dryer/not-heating/",
   "causes": 6
  },
  {
   "family": "whirlpool",
   "appliance": "dryer",
   "fuel": "gas",
   "symptom": "not heating",
   "url": "/fix/whirlpool/gas-dryer/not-heating/",
   "causes": 6
  },
  {
   "family": "any",
   "appliance": "dryer",
   "fuel": null,
   "symptom": "won't spin",
   "url": "/fix/any/dryer/wont-spin/",
   "causes": 5
  },
  {
   "family": "electrolux",
   "appliance": "dryer",
   "fuel": null,
   "symptom": "won't spin",
   "url": "/fix/electrolux/dryer/wont-spin/",
   "causes": 5
  },
  {
   "family": "ge",
   "appliance": "dryer",
   "fuel": null,
   "symptom": "won't spin",
   "url": "/fix/ge/dryer/wont-spin/",
   "causes": 5
  },
  {
   "family": "lg",
   "appliance": "dryer",
   "fuel": null,
   "symptom": "won't spin",
   "url": "/fix/lg/dryer/wont-spin/",
   "causes": 5
  },
  {
   "family": "samsung",
   "appliance": "dryer",
   "fuel": null,
   "symptom": "won't spin",
   "url": "/fix/samsung/dryer/wont-spin/",
   "causes": 5
  },
  {
   "family": "whirlpool",
   "appliance": "dryer",
   "fuel": null,
   "symptom": "won't spin",
   "url": "/fix/whirlpool/dryer/wont-spin/",
   "causes": 5
  },
  {
   "family": "any",
   "appliance": "dryer",
   "fuel": null,
   "symptom": "won't start",
   "url": "/fix/any/dryer/wont-start/",
   "causes": 6
  },
  {
   "family": "electrolux",
   "appliance": "dryer",
   "fuel": null,
   "symptom": "won't start",
   "url": "/fix/electrolux/dryer/wont-start/",
   "causes": 6
  },
  {
   "family": "ge",
   "appliance": "dryer",
   "fuel": null,
   "symptom": "won't start",
   "url": "/fix/ge/dryer/wont-start/",
   "causes": 6
  },
  {
   "family": "lg",
   "appliance": "dryer",
   "fuel": null,
   "symptom": "won't start",
   "url": "/fix/lg/dryer/wont-start/",
   "causes": 6
  },
  {
   "family": "samsung",
   "appliance": "dryer",
   "fuel": null,
   "symptom": "won't start",
   "url": "/fix/samsung/dryer/wont-start/",
   "causes": 6
  },
  {
   "family": "whirlpool",
   "appliance": "dryer",
   "fuel": null,
   "symptom": "won't start",
   "url": "/fix/whirlpool/dryer/wont-start/",
   "causes": 6
  },
  {
   "family": "whirlpool",
   "appliance": "range",
   "fuel": null,
   "symptom": "error code",
   "url": "/fix/whirlpool/range/error-code/",
   "causes": 3
  },
  {
   "family": "any",
   "appliance": "range",
   "fuel": "electric",
   "symptom": "not heating",
   "url": "/fix/any/range/not-heating/",
   "causes": 6
  },
  {
   "family": "any",
   "appliance": "range",
   "fuel": "gas",
   "symptom": "not heating",
   "url": "/fix/any/gas-range/not-heating/",
   "causes": 6
  },
  {
   "family": "electrolux",
   "appliance": "range",
   "fuel": "electric",
   "symptom": "not heating",
   "url": "/fix/electrolux/range/not-heating/",
   "causes": 6
  },
  {
   "family": "electrolux",
   "appliance": "range",
   "fuel": "gas",
   "symptom": "not heating",
   "url": "/fix/electrolux/gas-range/not-heating/",
   "causes": 6
  },
  {
   "family": "ge",
   "appliance": "range",
   "fuel": "electric",
   "symptom": "not heating",
   "url": "/fix/ge/range/not-heating/",
   "causes": 6
  },
  {
   "family": "ge",
   "appliance": "range",
   "fuel": "gas",
   "symptom": "not heating",
   "url": "/fix/ge/gas-range/not-heating/",
   "causes": 6
  },
  {
   "family": "lg",
   "appliance": "range",
   "fuel": "electric",
   "symptom": "not heating",
   "url": "/fix/lg/range/not-heating/",
   "causes": 6
  },
  {
   "family": "lg",
   "appliance": "range",
   "fuel": "gas",
   "symptom": "not heating",
   "url": "/fix/lg/gas-range/not-heating/",
   "causes": 6
  },
  {
   "family": "samsung",
   "appliance": "range",
   "fuel": "electric",
   "symptom": "not heating",
   "url": "/fix/samsung/range/not-heating/",
   "causes": 6
  },
  {
   "family": "samsung",
   "appliance": "range",
   "fuel": "gas",
   "symptom": "not heating",
   "url": "/fix/samsung/gas-range/not-heating/",
   "causes": 6
  },
  {
   "family": "whirlpool",
   "appliance": "range",
   "fuel": "electric",
   "symptom": "not heating",
   "url": "/fix/whirlpool/range/not-heating/",
   "causes": 6
  },
  {
   "family": "whirlpool",
   "appliance": "range",
   "fuel": "gas",
   "symptom": "not heating",
   "url": "/fix/whirlpool/gas-range/not-heating/",
   "causes": 6
  },
  {
   "family": "any",
   "appliance": "refrigerator",
   "fuel": null,
   "symptom": "frost buildup",
   "url": "/fix/any/refrigerator/frost-buildup/",
   "causes": 6
  },
  {
   "family": "electrolux",
   "appliance": "refrigerator",
   "fuel": null,
   "symptom": "frost buildup",
   "url": "/fix/electrolux/refrigerator/frost-buildup/",
   "causes": 6
  },
  {
   "family": "ge",
   "appliance": "refrigerator",
   "fuel": null,
   "symptom": "frost buildup",
   "url": "/fix/ge/refrigerator/frost-buildup/",
   "causes": 6
  },
  {
   "family": "lg",
   "appliance": "refrigerator",
   "fuel": null,
   "symptom": "frost buildup",
   "url": "/fix/lg/refrigerator/frost-buildup/",
   "causes": 6
  },
  {
   "family": "samsung",
   "appliance": "refrigerator",
   "fuel": null,
   "symptom": "frost buildup",
   "url": "/fix/samsung/refrigerator/frost-buildup/",
   "causes": 6
  },
  {
   "family": "whirlpool",
   "appliance": "refrigerator",
   "fuel": null,
   "symptom": "frost buildup",
   "url": "/fix/whirlpool/refrigerator/frost-buildup/",
   "causes": 6
  },
  {
   "family": "any",
   "appliance": "refrigerator",
   "fuel": null,
   "symptom": "leaking",
   "url": "/fix/any/refrigerator/leaking/",
   "causes": 5
  },
  {
   "family": "electrolux",
   "appliance": "refrigerator",
   "fuel": null,
   "symptom": "leaking",
   "url": "/fix/electrolux/refrigerator/leaking/",
   "causes": 5
  },
  {
   "family": "ge",
   "appliance": "refrigerator",
   "fuel": null,
   "symptom": "leaking",
   "url": "/fix/ge/refrigerator/leaking/",
   "causes": 5
  },
  {
   "family": "lg",
   "appliance": "refrigerator",
   "fuel": null,
   "symptom": "leaking",
   "url": "/fix/lg/refrigerator/leaking/",
   "causes": 5
  },
  {
   "family": "samsung",
   "appliance": "refrigerator",
   "fuel": null,
   "symptom": "leaking",
   "url": "/fix/samsung/refrigerator/leaking/",
   "causes": 5
  },
  {
   "family": "whirlpool",
   "appliance": "refrigerator",
   "fuel": null,
   "symptom": "leaking",
   "url": "/fix/whirlpool/refrigerator/leaking/",
   "causes": 5
  },
  {
   "family": "any",
   "appliance": "refrigerator",
   "fuel": null,
   "symptom": "no ice",
   "url": "/fix/any/refrigerator/no-ice/",
   "causes": 4
  },
  {
   "family": "electrolux",
   "appliance": "refrigerator",
   "fuel": null,
   "symptom": "no ice",
   "url": "/fix/electrolux/refrigerator/no-ice/",
   "causes": 4
  },
  {
   "family": "ge",
   "appliance": "refrigerator",
   "fuel": null,
   "symptom": "no ice",
   "url": "/fix/ge/refrigerator/no-ice/",
   "causes": 4
  },
  {
   "family": "lg",
   "appliance": "refrigerator",
   "fuel": null,
   "symptom": "no ice",
   "url": "/fix/lg/refrigerator/no-ice/",
   "causes": 4
  },
  {
   "family": "samsung",
   "appliance": "refrigerator",
   "fuel": null,
   "symptom": "no ice",
   "url": "/fix/samsung/refrigerator/no-ice/",
   "causes": 4
  },
  {
   "family": "whirlpool",
   "appliance": "refrigerator",
   "fuel": null,
   "symptom": "no ice",
   "url": "/fix/whirlpool/refrigerator/no-ice/",
   "causes": 4
  },
  {
   "family": "any",
   "appliance": "refrigerator",
   "fuel": null,
   "symptom": "noisy",
   "url": "/fix/any/refrigerator/noisy/",
   "causes": 6
  },
  {
   "family": "electrolux",
   "appliance": "refrigerator",
   "fuel": null,
   "symptom": "noisy",
   "url": "/fix/electrolux/refrigerator/noisy/",
   "causes": 6
  },
  {
   "family": "ge",
   "appliance": "refrigerator",
   "fuel": null,
   "symptom": "noisy",
   "url": "/fix/ge/refrigerator/noisy/",
   "causes": 6
  },
  {
   "family": "lg",
   "appliance": "refrigerator",
   "fuel": null,
   "symptom": "noisy",
   "url": "/fix/lg/refrigerator/noisy/",
   "causes": 6
  },
  {
   "family": "samsung",
   "appliance": "refrigerator",
   "fuel": null,
   "symptom": "noisy",
   "url": "/fix/samsung/refrigerator/noisy/",
   "causes": 6
  },
  {
   "family": "whirlpool",
   "appliance": "refrigerator",
   "fuel": null,
   "symptom": "noisy",
   "url": "/fix/whirlpool/refrigerator/noisy/",
   "causes": 6
  },
  {
   "family": "any",
   "appliance": "refrigerator",
   "fuel": null,
   "symptom": "not cooling",
   "url": "/fix/any/refrigerator/not-cooling/",
   "causes": 6
  },
  {
   "family": "electrolux",
   "appliance": "refrigerator",
   "fuel": null,
   "symptom": "not cooling",
   "url": "/fix/electrolux/refrigerator/not-cooling/",
   "causes": 6
  },
  {
   "family": "ge",
   "appliance": "refrigerator",
   "fuel": null,
   "symptom": "not cooling",
   "url": "/fix/ge/refrigerator/not-cooling/",
   "causes": 6
  },
  {
   "family": "lg",
   "appliance": "refrigerator",
   "fuel": null,
   "symptom": "not cooling",
   "url": "/fix/lg/refrigerator/not-cooling/",
   "causes": 6
  },
  {
   "family": "samsung",
   "appliance": "refrigerator",
   "fuel": null,
   "symptom": "not cooling",
   "url": "/fix/samsung/refrigerator/not-cooling/",
   "causes": 6
  },
  {
   "family": "whirlpool",
   "appliance": "refrigerator",
   "fuel": null,
   "symptom": "not cooling",
   "url": "/fix/whirlpool/refrigerator/not-cooling/",
   "causes": 6
  },
  {
   "family": "electrolux",
   "appliance": "refrigerator",
   "fuel": null,
   "symptom": "not filling",
   "url": "/fix/electrolux/refrigerator/not-filling/",
   "causes": 3
  },
  {
   "family": "ge",
   "appliance": "refrigerator",
   "fuel": null,
   "symptom": "not filling",
   "url": "/fix/ge/refrigerator/not-filling/",
   "causes": 3
  },
  {
   "family": "lg",
   "appliance": "refrigerator",
   "fuel": null,
   "symptom": "not filling",
   "url": "/fix/lg/refrigerator/not-filling/",
   "causes": 3
  },
  {
   "family": "samsung",
   "appliance": "refrigerator",
   "fuel": null,
   "symptom": "not filling",
   "url": "/fix/samsung/refrigerator/not-filling/",
   "causes": 3
  },
  {
   "family": "whirlpool",
   "appliance": "refrigerator",
   "fuel": null,
   "symptom": "not filling",
   "url": "/fix/whirlpool/refrigerator/not-filling/",
   "causes": 3
  },
  {
   "family": "any",
   "appliance": "refrigerator",
   "fuel": null,
   "symptom": "won't start",
   "url": "/fix/any/refrigerator/wont-start/",
   "causes": 6
  },
  {
   "family": "ge",
   "appliance": "refrigerator",
   "fuel": null,
   "symptom": "won't start",
   "url": "/fix/ge/refrigerator/wont-start/",
   "causes": 6
  },
  {
   "family": "samsung",
   "appliance": "refrigerator",
   "fuel": null,
   "symptom": "won't start",
   "url": "/fix/samsung/refrigerator/wont-start/",
   "causes": 6
  },
  {
   "family": "whirlpool",
   "appliance": "refrigerator",
   "fuel": null,
   "symptom": "won't start",
   "url": "/fix/whirlpool/refrigerator/wont-start/",
   "causes": 6
  },
  {
   "family": "any",
   "appliance": "washer",
   "fuel": null,
   "symptom": "error code",
   "url": "/fix/any/washer/error-code/",
   "causes": 6
  },
  {
   "family": "electrolux",
   "appliance": "washer",
   "fuel": null,
   "symptom": "error code",
   "url": "/fix/electrolux/washer/error-code/",
   "causes": 6
  },
  {
   "family": "samsung",
   "appliance": "washer",
   "fuel": null,
   "symptom": "error code",
   "url": "/fix/samsung/washer/error-code/",
   "causes": 6
  },
  {
   "family": "whirlpool",
   "appliance": "washer",
   "fuel": null,
   "symptom": "error code",
   "url": "/fix/whirlpool/washer/error-code/",
   "causes": 6
  },
  {
   "family": "any",
   "appliance": "washer",
   "fuel": null,
   "symptom": "leaking",
   "url": "/fix/any/washer/leaking/",
   "causes": 6
  },
  {
   "family": "electrolux",
   "appliance": "washer",
   "fuel": null,
   "symptom": "leaking",
   "url": "/fix/electrolux/washer/leaking/",
   "causes": 6
  },
  {
   "family": "ge",
   "appliance": "washer",
   "fuel": null,
   "symptom": "leaking",
   "url": "/fix/ge/washer/leaking/",
   "causes": 6
  },
  {
   "family": "lg",
   "appliance": "washer",
   "fuel": null,
   "symptom": "leaking",
   "url": "/fix/lg/washer/leaking/",
   "causes": 6
  },
  {
   "family": "samsung",
   "appliance": "washer",
   "fuel": null,
   "symptom": "leaking",
   "url": "/fix/samsung/washer/leaking/",
   "causes": 6
  },
  {
   "family": "whirlpool",
   "appliance": "washer",
   "fuel": null,
   "symptom": "leaking",
   "url": "/fix/whirlpool/washer/leaking/",
   "causes": 6
  },
  {
   "family": "any",
   "appliance": "washer",
   "fuel": null,
   "symptom": "noisy",
   "url": "/fix/any/washer/noisy/",
   "causes": 6
  },
  {
   "family": "electrolux",
   "appliance": "washer",
   "fuel": null,
   "symptom": "noisy",
   "url": "/fix/electrolux/washer/noisy/",
   "causes": 6
  },
  {
   "family": "ge",
   "appliance": "washer",
   "fuel": null,
   "symptom": "noisy",
   "url": "/fix/ge/washer/noisy/",
   "causes": 6
  },
  {
   "family": "lg",
   "appliance": "washer",
   "fuel": null,
   "symptom": "noisy",
   "url": "/fix/lg/washer/noisy/",
   "causes": 6
  },
  {
   "family": "samsung",
   "appliance": "washer",
   "fuel": null,
   "symptom": "noisy",
   "url": "/fix/samsung/washer/noisy/",
   "causes": 6
  },
  {
   "family": "whirlpool",
   "appliance": "washer",
   "fuel": null,
   "symptom": "noisy",
   "url": "/fix/whirlpool/washer/noisy/",
   "causes": 6
  },
  {
   "family": "any",
   "appliance": "washer",
   "fuel": null,
   "symptom": "not filling",
   "url": "/fix/any/washer/not-filling/",
   "causes": 4
  },
  {
   "family": "electrolux",
   "appliance": "washer",
   "fuel": null,
   "symptom": "not filling",
   "url": "/fix/electrolux/washer/not-filling/",
   "causes": 4
  },
  {
   "family": "ge",
   "appliance": "washer",
   "fuel": null,
   "symptom": "not filling",
   "url": "/fix/ge/washer/not-filling/",
   "causes": 4
  },
  {
   "family": "lg",
   "appliance": "washer",
   "fuel": null,
   "symptom": "not filling",
   "url": "/fix/lg/washer/not-filling/",
   "causes": 4
  },
  {
   "family": "samsung",
   "appliance": "washer",
   "fuel": null,
   "symptom": "not filling",
   "url": "/fix/samsung/washer/not-filling/",
   "causes": 4
  },
  {
   "family": "whirlpool",
   "appliance": "washer",
   "fuel": null,
   "symptom": "not filling",
   "url": "/fix/whirlpool/washer/not-filling/",
   "causes": 4
  },
  {
   "family": "electrolux",
   "appliance": "washer",
   "fuel": null,
   "symptom": "out of balance",
   "url": "/fix/electrolux/washer/out-of-balance/",
   "causes": 3
  },
  {
   "family": "ge",
   "appliance": "washer",
   "fuel": null,
   "symptom": "out of balance",
   "url": "/fix/ge/washer/out-of-balance/",
   "causes": 3
  },
  {
   "family": "lg",
   "appliance": "washer",
   "fuel": null,
   "symptom": "out of balance",
   "url": "/fix/lg/washer/out-of-balance/",
   "causes": 3
  },
  {
   "family": "samsung",
   "appliance": "washer",
   "fuel": null,
   "symptom": "out of balance",
   "url": "/fix/samsung/washer/out-of-balance/",
   "causes": 3
  },
  {
   "family": "whirlpool",
   "appliance": "washer",
   "fuel": null,
   "symptom": "out of balance",
   "url": "/fix/whirlpool/washer/out-of-balance/",
   "causes": 3
  },
  {
   "family": "any",
   "appliance": "washer",
   "fuel": null,
   "symptom": "won't drain",
   "url": "/fix/any/washer/wont-drain/",
   "causes": 5
  },
  {
   "family": "electrolux",
   "appliance": "washer",
   "fuel": null,
   "symptom": "won't drain",
   "url": "/fix/electrolux/washer/wont-drain/",
   "causes": 5
  },
  {
   "family": "ge",
   "appliance": "washer",
   "fuel": null,
   "symptom": "won't drain",
   "url": "/fix/ge/washer/wont-drain/",
   "causes": 5
  },
  {
   "family": "lg",
   "appliance": "washer",
   "fuel": null,
   "symptom": "won't drain",
   "url": "/fix/lg/washer/wont-drain/",
   "causes": 5
  },
  {
   "family": "samsung",
   "appliance": "washer",
   "fuel": null,
   "symptom": "won't drain",
   "url": "/fix/samsung/washer/wont-drain/",
   "causes": 5
  },
  {
   "family": "whirlpool",
   "appliance": "washer",
   "fuel": null,
   "symptom": "won't drain",
   "url": "/fix/whirlpool/washer/wont-drain/",
   "causes": 5
  },
  {
   "family": "any",
   "appliance": "washer",
   "fuel": null,
   "symptom": "won't spin",
   "url": "/fix/any/washer/wont-spin/",
   "causes": 6
  },
  {
   "family": "electrolux",
   "appliance": "washer",
   "fuel": null,
   "symptom": "won't spin",
   "url": "/fix/electrolux/washer/wont-spin/",
   "causes": 6
  },
  {
   "family": "ge",
   "appliance": "washer",
   "fuel": null,
   "symptom": "won't spin",
   "url": "/fix/ge/washer/wont-spin/",
   "causes": 6
  },
  {
   "family": "lg",
   "appliance": "washer",
   "fuel": null,
   "symptom": "won't spin",
   "url": "/fix/lg/washer/wont-spin/",
   "causes": 6
  },
  {
   "family": "samsung",
   "appliance": "washer",
   "fuel": null,
   "symptom": "won't spin",
   "url": "/fix/samsung/washer/wont-spin/",
   "causes": 6
  },
  {
   "family": "whirlpool",
   "appliance": "washer",
   "fuel": null,
   "symptom": "won't spin",
   "url": "/fix/whirlpool/washer/wont-spin/",
   "causes": 6
  },
  {
   "family": "any",
   "appliance": "washer",
   "fuel": null,
   "symptom": "won't start",
   "url": "/fix/any/washer/wont-start/",
   "causes": 6
  },
  {
   "family": "electrolux",
   "appliance": "washer",
   "fuel": null,
   "symptom": "won't start",
   "url": "/fix/electrolux/washer/wont-start/",
   "causes": 6
  },
  {
   "family": "ge",
   "appliance": "washer",
   "fuel": null,
   "symptom": "won't start",
   "url": "/fix/ge/washer/wont-start/",
   "causes": 6
  },
  {
   "family": "lg",
   "appliance": "washer",
   "fuel": null,
   "symptom": "won't start",
   "url": "/fix/lg/washer/wont-start/",
   "causes": 6
  },
  {
   "family": "samsung",
   "appliance": "washer",
   "fuel": null,
   "symptom": "won't start",
   "url": "/fix/samsung/washer/wont-start/",
   "causes": 6
  },
  {
   "family": "whirlpool",
   "appliance": "washer",
   "fuel": null,
   "symptom": "won't start",
   "url": "/fix/whirlpool/washer/wont-start/",
   "causes": 6
  }
 ],
 "triage": {
  "dishwasher": [
   {
    "id": "wont-start-dw",
    "user_words": "It won't start or the door won't latch",
    "page_symptom": "won't start",
    "clarifiers": [
     "Does the door click shut firmly?",
     "Any lights on the panel at all?"
    ]
   },
   {
    "id": "leaking-dw",
    "user_words": "It's leaking onto the floor",
    "page_symptom": "leaking",
    "clarifiers": [
     "From the door itself, or under the machine?",
     "Only during the wash?"
    ]
   },
   {
    "id": "dishes-dirty",
    "user_words": "The dishes come out dirty or gritty",
    "page_symptom": "not cleaning",
    "clarifiers": [
     "Is the filter at the bottom clogged?",
     "Do the spray arms spin freely?",
     "Is detergent still sitting in the cup at the end?"
    ]
   },
   {
    "id": "not-drying",
    "user_words": "The dishes come out wet",
    "page_symptom": "not heating",
    "clarifiers": [
     "Are you using rinse aid?",
     "Plastics only, or everything?"
    ]
   },
   {
    "id": "not-hot",
    "user_words": "The water doesn't seem to get hot",
    "page_symptom": "not heating",
    "clarifiers": [
     "Is the household water heater set high enough?",
     "Did you run the tap hot before starting?"
    ]
   },
   {
    "id": "wont-drain-dw",
    "user_words": "There's water left in the bottom",
    "page_symptom": "won't drain",
    "clarifiers": [
     "Any water at all draining, or none?",
     "Is the filter clear?",
     "Does it hum during the drain step?"
    ]
   },
   {
    "id": "door-drops",
    "user_words": "The door falls open or is hard to close",
    "page_symptom": null,
    "clarifiers": [
     "Does it slam down when opened?",
     "Is the handle loose?"
    ]
   }
  ],
  "dryer": [
   {
    "id": "wont-start",
    "user_words": "It won't start — nothing happens when I press the button",
    "page_symptom": "won't start",
    "clarifiers": [
     "Does the door feel firmly shut?",
     "Any lights or display at all?",
     "Did it work before and just stop, or is this the first time?"
    ]
   },
   {
    "id": "noisy",
    "user_words": "It's making a squealing, thumping, or scraping noise",
    "page_symptom": "noisy",
    "clarifiers": [
     "Does the noise change speed with the drum, or is it constant?",
     "Is it a rhythmic thump or a steady scrape?",
     "Front of the machine or back?"
    ]
   },
   {
    "id": "not-drying",
    "user_words": "It's not drying — it takes two or three cycles to get clothes dry",
    "page_symptom": "not heating",
    "clarifiers": [
     "Have you checked the outside vent hood flap opens freely?",
     "When did you last clean the lint screen?",
     "Is the vent run long, or does it have several bends?"
    ]
   },
   {
    "id": "not-heating",
    "user_words": "It's not heating — clothes come out cold and damp",
    "page_symptom": "not heating",
    "clarifiers": [
     "Is this an electric or gas dryer?",
     "Does the drum still turn normally?",
     "Did it heat before and just stop, or has it never heated?"
    ]
   },
   {
    "id": "no-tumble",
    "user_words": "The drum isn't turning — I hear it hum but nothing spins",
    "page_symptom": "won't spin",
    "clarifiers": [
     "Does the drum spin freely by hand with it unplugged?",
     "Any burning-rubber smell when it's running?",
     "Did you hear a snap or thump right before it stopped?"
    ]
   },
   {
    "id": "shuts-off-early",
    "user_words": "It shuts off before the clothes are actually dry",
    "page_symptom": null,
    "clarifiers": [
     "Does it stop at a consistent point in the cycle?",
     "Is auto-dry or timed-dry selected?",
     "Does it restart if you press start again?"
    ]
   },
   {
    "id": "door-issue",
    "user_words": "The door won't stay shut or sags open",
    "page_symptom": null,
    "clarifiers": [
     "Does it drop when you open it, or never catch at all?",
     "Is the handle itself loose or broken?"
    ]
   },
   {
    "id": "steam-not-working",
    "user_words": "The steam or wrinkle-release cycle isn't doing anything",
    "page_symptom": null,
    "clarifiers": [
     "Is the household water valve behind the dryer open?",
     "Any water pooling underneath after a steam cycle?"
    ]
   },
   {
    "id": "burning-smell",
    "user_words": "There's a burning smell when it runs",
    "page_symptom": null,
    "clarifiers": [
     "Does the smell happen right at startup or partway through?",
     "Have you checked the lint screen and the outside vent hood?",
     "Any smoke, or just smell?"
    ]
   }
  ],
  "refrigerator": [
   {
    "id": "noisy-fridge",
    "user_words": "It's making a loud or unusual noise",
    "page_symptom": "noisy",
    "clarifiers": [
     "Clicking, buzzing, or grinding?",
     "Does it change when the doors are open?"
    ]
   },
   {
    "id": "not-cooling",
    "user_words": "It's not cold enough",
    "page_symptom": "not cooling",
    "clarifiers": [
     "Fridge, freezer, or both?",
     "Is the freezer still making ice?",
     "Are the vents blocked by food?"
    ]
   },
   {
    "id": "no-ice",
    "user_words": "The ice maker isn't making ice",
    "page_symptom": "no ice",
    "clarifiers": [
     "Has it been more than 12 hours since install or a reset?",
     "Is the ice maker switched on?",
     "Is the freezer below 0 degrees F?"
    ]
   },
   {
    "id": "no-water",
    "user_words": "The water dispenser isn't working",
    "page_symptom": "not filling",
    "clarifiers": [
     "Is the dispenser lock on?",
     "When was the filter last changed?",
     "Any water at all, or none?"
    ]
   },
   {
    "id": "frost-buildup",
    "user_words": "There's frost or ice building up inside",
    "page_symptom": "frost buildup",
    "clarifiers": [
     "On the back wall of the freezer?",
     "Around the vents?",
     "Does the door seal fully?"
    ]
   },
   {
    "id": "leaking-water",
    "user_words": "There's water inside or under the fridge",
    "page_symptom": "leaking",
    "clarifiers": [
     "Pooling under the crisper drawers?",
     "On the floor at the front?"
    ]
   },
   {
    "id": "door-issue",
    "user_words": "A door won't close or seal properly",
    "page_symptom": null,
    "clarifiers": [
     "Is a drawer or shelf blocking it?",
     "Is the gasket torn or dirty?"
    ]
   },
   {
    "id": "light-out",
    "user_words": "The interior light doesn't come on",
    "page_symptom": null,
    "clarifiers": [
     "Both compartments or one?",
     "Does the door switch click when pressed?"
    ]
   }
  ],
  "washer": [
   {
    "id": "banging-spin",
    "user_words": "It bangs or walks across the floor when spinning",
    "page_symptom": "out of balance",
    "clarifiers": [
     "Only with big or single heavy items?",
     "Is the machine level and are the legs locked?"
    ]
   },
   {
    "id": "wont-agitate",
    "user_words": "It won't agitate",
    "page_symptom": "won't spin",
    "clarifiers": [
     "Is this a top-load washer with a center-post agitator?",
     "Does the tub still fill and drain normally?"
    ]
   },
   {
    "id": "wont-fill",
    "user_words": "It won't fill, or fills very slowly",
    "page_symptom": "not filling",
    "clarifiers": [
     "Are both faucets fully open?",
     "Does it keep filling when switched off?"
    ]
   },
   {
    "id": "noisy",
    "user_words": "It's making a grinding or rumbling noise",
    "page_symptom": "noisy",
    "clarifiers": [
     "Does the noise change with drum speed?",
     "Anything metallic in the drum?"
    ]
   },
   {
    "id": "controls-dead",
    "user_words": "The display is dead or buttons don't respond",
    "page_symptom": "won't start",
    "clarifiers": [
     "Is the Control Lock on?",
     "Did the power flicker?"
    ]
   },
   {
    "id": "wont-spin",
    "user_words": "The drum won't turn at all",
    "page_symptom": "won't spin",
    "clarifiers": [
     "Any code?",
     "Does it hum without turning?"
    ]
   },
   {
    "id": "lid-wont-lock",
    "user_words": "The lid won't lock",
    "page_symptom": "won't start",
    "clarifiers": [
     "Is this a top-load washer with a lid, not a front door?",
     "Does the lid close flush with nothing trapped in it?"
    ]
   },
   {
    "id": "water-on-floor",
    "user_words": "There's water on the floor",
    "page_symptom": "leaking",
    "clarifiers": [
     "Front of the machine, during a cycle?",
     "Behind it, only when draining?",
     "Under the detergent drawer?"
    ]
   },
   {
    "id": "wont-drain",
    "user_words": "Water is left standing in the drum",
    "page_symptom": "won't drain",
    "clarifiers": [
     "Any code on the display?",
     "Does it hum during the drain step?"
    ]
   },
   {
    "id": "detergent-left",
    "user_words": "Detergent is left in the drawer",
    "page_symptom": null,
    "clarifiers": [
     "Using HE detergent?",
     "Pods or liquid?"
    ]
   },
   {
    "id": "dryer-side-not-running",
    "user_words": "On a stacked or combination unit, the dryer side won't start, stops mid-cycle, or runs cold",
    "page_symptom": null,
    "clarifiers": [
     "Is this a stacked laundry center or washer/dryer combo where the washer side works fine?",
     "Does it stop right away, partway through, or run without heat?"
    ]
   },
   {
    "id": "door-stuck",
    "user_words": "The door won't open or won't lock",
    "page_symptom": null,
    "clarifiers": [
     "Is there still water in the drum?",
     "Does a code show?"
    ]
   },
   {
    "id": "no-hot-water",
    "user_words": "The wash water never gets warm",
    "page_symptom": null,
    "clarifiers": [
     "Which cycle? Many eco cycles never heat.",
     "Any code?"
    ]
   }
  ],
  "range": [
   {
    "id": "burner-wont-light",
    "user_words": "A burner won't light",
    "page_symptom": "not heating",
    "clarifiers": [
     "Does it click or spark at all, or nothing?",
     "Is it one specific burner or every burner on the range?",
     "Do you smell gas at any point? If yes, stop and see the gas-smell entry instead."
    ]
   },
   {
    "id": "burner-wont-heat-electric",
    "user_words": "A stovetop burner won't heat",
    "page_symptom": "not heating",
    "clarifiers": [
     "Is it one burner or all of them?",
     "Does swapping it to a different burner socket change anything?"
    ]
   },
   {
    "id": "wont-heat-oven",
    "user_words": "The oven won't heat",
    "page_symptom": "not heating",
    "clarifiers": [
     "Does the display and every button still work normally?",
     "Is this a single oven, or does only the top or bottom cavity fail on a double oven?",
     "Any burning or unusual smell right before it stopped heating?"
    ]
   },
   {
    "id": "wont-hold-temp",
    "user_words": "The oven won't hold temperature",
    "page_symptom": "not heating",
    "clarifiers": [
     "Have you checked it against an independent oven thermometer, not just the display?",
     "Is the offset consistent — always the same amount hot or cold — or does it drift during the bake?",
     "Can you feel warm air leaking around the closed door?"
    ]
   },
   {
    "id": "gas-smell",
    "user_words": "I smell gas near the range",
    "page_symptom": null,
    "clarifiers": [
     "STOP — do not flip any switch, light a match, or plug or unplug anything.",
     "Leave the area and call from outside if you need to."
    ],
    "safety_stop": "Leave the building, then call your gas utility's emergency line from outside. Do not switch anything on or off, including lights. This is not a repair you diagnose first."
   },
   {
    "id": "microwave-sparking",
    "user_words": "It made a loud pop and now the microwave won't turn on",
    "page_symptom": null,
    "clarifiers": [
     "Did you see or smell any arcing or burning?",
     "Was it running normally right up until the pop?"
    ]
   },
   {
    "id": "cooling-fan-issue",
    "user_words": "The control panel gets hot, shows a heat warning, or the oven shuts itself off",
    "page_symptom": null,
    "clarifiers": [
     "Does this happen only during long or high-temperature bakes?",
     "Can you feel warm air at the vent near the panel?"
    ]
   },
   {
    "id": "convection-not-running",
    "user_words": "The convection fan doesn't seem to run, or bakes come out uneven",
    "page_symptom": null,
    "clarifiers": [
     "Do you hear or feel airflow at the rear vent during a convection bake?",
     "Is a regular, non-convection bake even?"
    ]
   },
   {
    "id": "display-dead",
    "user_words": "The display is dead",
    "page_symptom": null,
    "clarifiers": [
     "Are there any lights, clicks, or beeps at all?",
     "Is the range plugged in, or hard-wired to a breaker?",
     "Has the breaker tripped?"
    ]
   },
   {
    "id": "door-wont-unlock",
    "user_words": "The door won't unlock after self-clean",
    "page_symptom": null,
    "clarifiers": [
     "Has the oven fully cooled, or is it still warm to the touch?",
     "Is the display working normally otherwise?",
     "Does the lock indicator light stay on?"
    ]
   },
   {
    "id": "microwave-uneven-heat",
    "user_words": "The microwave doesn't heat food evenly, or shuts off early",
    "page_symptom": null,
    "clarifiers": [
     "Does it stop partway through a normal cook time?",
     "Is it every food item, or just certain ones?"
    ]
   },
   {
    "id": "microwave-wont-start",
    "user_words": "The microwave won't start, or the door won't latch",
    "page_symptom": null,
    "clarifiers": [
     "Does the display still light up and show the time normally?",
     "Does it beep or show a door-related message?",
     "Does the door latch feel loose or fail to click shut?"
    ]
   },
   {
    "id": "door-drops",
    "user_words": "The oven door sags, won't stay open, or slams shut",
    "page_symptom": null,
    "clarifiers": [
     "Does it drop suddenly from a partway-open position?",
     "Is the handle itself loose, or is it the door as a whole?"
    ]
   },
   {
    "id": "oven-light-out",
    "user_words": "The oven light won't come on",
    "page_symptom": null,
    "clarifiers": [
     "Does it flicker or is it completely dark?",
     "Have you checked the lens cover is seated?"
    ]
   },
   {
    "id": "vent-fan-weak",
    "user_words": "The vent fan over the stove is weak, noisy, or the light won't come on",
    "page_symptom": null,
    "clarifiers": [
     "Is the fan running but moving little air, or not running at all?",
     "Is it the fan, the light, or both?"
    ]
   }
  ],
  "microwave": [
   {
    "id": "overheats",
    "user_words": "It overheats, shuts off mid-cook, or smells hot",
    "page_symptom": null,
    "clarifiers": [
     "Are the vents on the unit clear of grease buildup or blocked by cabinetry?",
     "Do you hear the cooling fan running at all during a cycle?"
    ]
   },
   {
    "id": "no-heat",
    "user_words": "It runs but doesn't heat",
    "page_symptom": null,
    "clarifiers": [
     "Does the turntable still turn and the light still come on?",
     "Do you hear the fan running for the whole cycle?",
     "Any humming, buzzing, or arcing sound when it should be heating?"
    ]
   },
   {
    "id": "sparks-inside",
    "user_words": "It sparks inside",
    "page_symptom": null,
    "clarifiers": [
     "Did you unplug it the moment you saw sparking?",
     "Was there metal, foil, or a metal-trimmed dish inside?",
     "Is there a burning smell or a visible scorch mark?"
    ]
   },
   {
    "id": "sensor-cook-off",
    "user_words": "The auto or sensor-cook settings guess wrong every time",
    "page_symptom": null,
    "clarifiers": [
     "Is this only on auto/sensor-cook settings, or on manual time/power too?",
     "Does it consistently undercook, or consistently overcook?"
    ]
   },
   {
    "id": "door-sags",
    "user_words": "The door is loose, sags, or won't stay shut",
    "page_symptom": null,
    "clarifiers": [
     "Does it sag near the top, the bottom, or feel loose all over?",
     "Does it still click at the latch, or does the whole door move?"
    ]
   },
   {
    "id": "door-wont-latch",
    "user_words": "The door won't latch",
    "page_symptom": null,
    "clarifiers": [
     "Does the door feel loose, or does it just not click?",
     "Does the display show a door-related message?",
     "Did this start after the handle or hinge started feeling off?"
    ]
   },
   {
    "id": "light-out",
    "user_words": "The light won't turn on",
    "page_symptom": null,
    "clarifiers": [
     "Is the cavity dark with the door open, during a cook cycle, or both?",
     "Does everything else about the unit work normally?"
    ]
   },
   {
    "id": "oven-no-heat",
    "user_words": "The oven or broil setting won't heat",
    "page_symptom": null,
    "clarifiers": [
     "Does plain microwave mode still heat normally?",
     "Does the element glow at all, or stay completely dark?",
     "Any burning smell?"
    ]
   },
   {
    "id": "panel-dead",
    "user_words": "The panel is dead",
    "page_symptom": null,
    "clarifiers": [
     "Is the outlet itself confirmed live — did you test another appliance in it?",
     "Any lights, clock, or beep at all, even briefly?",
     "Did the panel go dead suddenly or fade out over days?"
    ]
   },
   {
    "id": "turntable-not-turning",
    "user_words": "The turntable doesn't turn",
    "page_symptom": null,
    "clarifiers": [
     "Does it turn freely if you spin it by hand with the unit unplugged?",
     "Is the glass tray seated correctly on the coupler?",
     "Do you hear the motor humming even though the tray stays still?"
    ]
   }
  ],
  "ice_maker": [
   {
    "id": "hollow-ice",
    "user_words": "Ice is hollow or small",
    "page_symptom": null,
    "clarifiers": [
     "Is this happening on every batch, or just some?",
     "Has the ice always been this way, or did it change recently?"
    ]
   },
   {
    "id": "no-ice",
    "user_words": "It isn't making ice",
    "page_symptom": null,
    "clarifiers": [
     "Is the household water supply confirmed on and the line free of kinks?",
     "Do you hear the compressor running at all?",
     "Is the ice-maker arm or switch in the 'on' position?"
    ]
   },
   {
    "id": "leaking-icemaker",
    "user_words": "It's leaking",
    "page_symptom": null,
    "clarifiers": [
     "Is the water on the floor near the unit, or inside near the bin?",
     "Does it leak constantly, or only during a fill or drain cycle?"
    ]
   },
   {
    "id": "smells-bad",
    "user_words": "The ice smells or tastes bad",
    "page_symptom": null,
    "clarifiers": [
     "Have you checked the water filter's replacement date?",
     "Is there standing water anywhere in the reservoir?",
     "Does the ice bin smell musty even right after harvesting?"
    ]
   }
  ]
 },
 "coverage": {
  "catalogue_products": 15732,
  "products_in_a_mapped_family": 7998,
  "products_outside_mapped_families": 7734,
  "repair_corpus_models": 150,
  "symptom_pages": 157,
  "model_level_join_ceiling_pct": 3.8
 },
 "top_unmapped_brands": [
  "Summit",
  "Kenmore",
  "Midea",
  "EUHOMY",
  "Simzlife",
  "Feelfunn",
  "ICYGLEE",
  "Hisense",
  "Insignia",
  "Alpicool",
  "Miele",
  "Ekojuce",
  "Vissani",
  "Galanz",
  "Marvel"
 ],
 "self": "https://verifiedappliancedata.com/taxonomy.json",
 "related": {
  "products": "https://verifiedappliancedata.com/dataset.json",
  "product_index": "https://verifiedappliancedata.com/products-index.json",
  "capacity_truth": "https://verifiedappliancedata.com/capacity-truth.json",
  "repair_surface": "https://verifiedappliancedata.com/fix/",
  "documentation": "https://verifiedappliancedata.com/data/"
 }
}