Samsung Washer Not Draining: 5C and nd Decoded, the Pump Test, and What It Costs

Three come from sources we read and link; four are computed from our own files, which are downloadable at the end of the page.

1. 6–8 in

   Samsung's own no-drain guide: "Incorrect drain hose installation is the most common reason for drain issues, and service is rarely required." Its checklist: the hose "not inserted less than 6 inches or more than 8 inches into the standpipe or sink," secured so it cannot slip, no airtight connection, not kinked, "at least 18 inches high (24 inches for wash basins)" and "not higher than 96 inches (35 inches for wash basins)," no extension kit; then the pump filter, "front loaders only," because "top loaders do not have a removable pump filter." iFixit's Samsung guide says no more than 7 inches into the standpipe; Samsung's code page says 6 to 8 in one place and not more than 6 in another. ²

   Samsung Support (US), Samsung washing machine will not drain (TSG10007110), the guide its error-code page links from the no-drain codes, read from the page HTML; the code page (TSG01002001) carries the 6-to-8-inch sentence and the one-minute unplug under its fill-error steps and a not-more-than-6-inches sentence in its no-display section. iFixit, How to Troubleshoot Drain Errors in a Samsung Front Load Washing Machine (Ben Schlichter). A hose pushed too far down siphons; a hose pulled out of its clip kinks.

2. 4.9%

   Yale Appliance's 2022 table put Samsung front-load washers at a 4.9% first-year service rate, second of five (LG 3.3%, GE 8.0%, Whirlpool 9.5%, Maytag 15.0%). Its 2026 washer report no longer ranks the brand: "Samsung washers were reliable, but service was always the sticking point. Before buying, always check how quickly Samsung can be serviced in your area." None of the sixteen repair professionals Prudent Reviews consulted recommends Samsung, and two name it as a brand to avoid. ¹⁶

   Yale Appliance, Most Reliable Full-Size Clothes Dryer Brands for 2022 (front-load washer table, 3,000+ service calls, products serviced divided by products sold) and Most Reliable Top-Load and Front-Load Washers for 2026 (Steve Sheinkopf, 2026-02-05, 33,190 service calls; Samsung and Whirlpool absent from both tables); Prudent Reviews, The Most Reliable Washer and Dryer Brands (Andrew Palermo, updated 2026-04-29). Consumer Reports' brand rankings are paywalled.

3. 3 of 3

   The drain pump is the no-drain candidate on all 3 Samsung washer files in our corpus (WF330ANB, WF330ANW, WF350ANW, all front-loaders), under ten part numbers between them: seven Samsung numbers (DC31-00054A, DC31-00054D, DC31-00187A, DC31-00178D, DC31-00016A, DC96-01700A, DC97-20621A), one more (DC97-16530D) that returned no Amazon listing, and the catalogue numbers 2754406 and 6122849. All three files also carry the pressure switch DC96-01703B and the door lock DC34-00024B. ²¹

   Our repair corpus, three Samsung washer model files built from vendor repair videos and parts catalogues; the drain-pump anchor on all three is a generic RepairClinic video (Washer Not Draining? Drain Pump Replacement #DC31-00054D, 611,876 views), not a model-specific one. Samsung's washer failure profile in our data gives the drain pump 33.5%, the lid lock 17.1% and the water inlet valve 16.7% of repair-video attention, figures identical to the any-brand washer profile, so not Samsung-specific. Attention share, not a failure rate.

4. 27%

   27% of 443 Reddit comments about Samsung washers raise the drain pump; 24% the pump filter, coin trap or debris; 14% the drain hose or standpipe; 2% a door lock, lid lock or switch; 20% an error code.

   Counted over comments and posts in threads whose title names a Samsung washer, or that name Samsung and a washer term themselves, from 850 harvested threads. Keyword themes; a comment can match several. Method and limits in the field-reports section.

5. $20–$80

   The parts that stop a Samsung front-loader draining are matched to Amazon listings by part number: the pump motors DC31-00054A and DC31-00054D, the drain pump DC96-01700A, the pump assembly DC97-20621A, the pressure switch DC96-01703B, the door locks DC34-00024B and DC64-00519B, and the genuine door-switch cover DC63-00960A. applianceanalysts' range for a pump is $20–$80; 911appliance's is $40–$100 part, $150–$280 fitted. ²³

   Amazon Creators API search on the part numbers in our three Samsung files, listing whose title carries the number; genuine and compatible separated in the decode table. Three of the files' numbers (DC96-01703F, 092512631, DC97-16530D) returned no listing naming them. No Samsung page or ranking guide prints a part number.

6. 15 min

   The drain-code family on a Samsung: Samsung's US page groups nd, 5E, SE, 5C and SC as water not draining from the washer at the correct speed, or at all; its UK list gives 5C and 5E as the drainage code; iFixit adds SC and SUDS and says the codes stop the cycle mid-way; howtofixit's rule is that "The error code is actually 5C, though it appears as SC on the washer's display to many users," and that ND means the washer "has failed to drain water after trying for at least 15 minutes." SUd is over-sudsing, which iFixit says can burn out the pump; dS, FL, dE, dC are the door; UE is an unbalanced load, cleared by Samsung's calibration (hold Temp and Delay End three seconds until CB). ¹¹

   Samsung Support (US) TSG01002001 and Samsung Support (UK) error-code list and UE page; iFixit's Samsung drain guide; howtofixit.net, How to Fix Samsung Washer 5C & SC Codes (James) and Samsung Washer SE & 5E Error Code (Eugene Smith). The DC, DE, 3C, TC, UB and UR codes attached to our Samsung files by vendor videos read, on Samsung's UK list, as door (DC/DE), motor (3C) and unbalance (UB/UR) codes, not drain codes.

7. $20 vs $17

   The median Samsung washer in our catalogue costs $19.77 a year to run (front-loaders $18.64, top-loaders $22.60), against $20.71 for all washers; the cheapest-to-run published Samsung, the WF45T60**A* front-loader, costs $16.95. The running-cost gap of $3 a year is not a reason to replace a washer over a pump repair; the age of the machine and the price of service are. ²²

   annual_cost_usd on 111 Samsung washer records (74 published) at the catalogue's EIA national residential rate ($0.1883/kWh, April 2026); 911appliance's rule: repair if under ten years old and under half the price of a new unit ($500–$1,500).

Left: which parts the 3 Samsung washer repair files in our corpus list as no-drain candidates. Right: what the community's Samsung-washer comments talk about when a washer stops draining. The repair files name one part; the community count spreads across the pump, what was caught in front of it, and the code on the display.

Free checks first, in Samsung's order (level, hose, filter) with the suds check and the reset from its code page, then the parts in the order iFixit's teardown and the corpus agree on: the door lock only if the code is a door code, the pump, the pressure sensor, then the board. Every part below is matched by part number; where no Samsung number is sourced, the row says so.

• Maker Do not remove the screw on the back of the washer that holds the drain hose against the washer. ¹
• Repair guide A good impeller typically has strong resistance and distinct magnetic snap points as it rotates through several segments. ⁶
• Competing guide Most commonly, normal wear and tear will get your drain pump before anything else. ¹³

Match the symptom, not the part. Each row names the parts in the order the guides and the community check them.

• Not a fault Drains, then refills; slow drain after a move or a new hose — The hose. Samsung: 6 to 8 inches into the drain pipe, screwed to the back of the washer; iFixit: no more than 7. howtofixit: the end between 30 and 96 inches from the floor. Not a part. ¹
• Not a fault SUd or 5UD; foam — Over-sudsing. Let the cycle finish, switch to measured HE detergent. iFixit: the condition can burn out the pump if it goes on; applianceanalysts' foam article: a suds code can be triggered by a draining issue, so go to the filter. ⁶
• DIY part 5C, SC, SE, 5E or nd; pump hums — The debris filter and the pump inlet first: unplug, panel off at the bottom front, drain the front hose into a bucket, clean the filter, turn the impeller. Then the hose and the standpipe. If it still hums with everything clear, the pump (DC31-00054A). ¹⁰
• DIY part 5C or nd with a clean filter and a silent pump — Read the pump: 10 to 60 Ω (iFixit). Open or far outside that is the pump. If it reads good, check for voltage at the pump during the drain command; none means the board's relay, a technician's diagnosis. ⁶
• DIY first, then a technician dS, FL or dE (dC on some models); door will not lock — The door lock, after the strike and gasket are clear of clothing. DC34-00024B is on all three of our Samsung files; applianceanalysts tests it for continuity. A lock that tests good and never locks is the board. ¹
• DIY first, then a technician Pump runs, tub empties, code stays — The pressure sensor's air tube (howtofixit's fifth step) and then the sensor itself (DC96-01703B). If it still stalls, iFixit's last step is the PCB. ¹⁰
• Not a fault UE, UB or UR; stops before the spin — An unbalanced load, not a drain fault: Samsung's UE page says the washer stopped the spin for safety, and a single heavy item will not balance. Redistribute, or run Samsung's calibration (hold Temp and Delay End three seconds until CB, then Start). ⁴

Samsung's reset and hose rule first, because they are free; then the filter and the impeller, because they are the pump's inlet; then the pump on the meter, the door lock if the code is the door, and the pressure tube and board last.

1. Minute 0 Level, then the hose: Samsung's first two steps. Samsung's guide: check the washer is level, then pull it out and verify the hose: 6 to 8 inches into the standpipe or sink, secured, not airtight, not kinked, between 18 and 96 inches high, no extension kit, still screwed to the back of the machine. Its code page's reset, unplug or flip the breaker for one minute, costs nothing to try. If the washer drains and refills, this is the whole fault.
2. Minute 5 Suds and load. SUd, foam, a packed load: let the cycle settle, then measured HE detergent. iFixit's reason to fix it now: a repeated suds condition can burn out the drain pump.
3. Minute 20 Drain the front hose, clean the filter, turn the impeller. Unplug. Access panel at the bottom front; drain the small front hose into a shallow pan first, because there can be several gallons behind the filter (911appliance). Clean the debris filter, feel the impeller: strong resistance and distinct magnetic snap points is a good pump (iFixit). Clear the hoses behind it; on newer EcoBubble machines howtofixit adds the recirculation pump.
4. Hour 1 Pump on the meter; door lock if the code is the door. Pull the pump motor and read it: 10 to 60 Ω is typical for a good pump (iFixit); open or far outside is the part. If the display says dS, FL, dE or dC, the door lock for continuity (applianceanalysts) after the strike and gasket are clear. iFixit's warning: never put any part of your body under a washer that is not securely braced.
5. Stop Pressure tube, PCB, software. Pump good, code stays: clear the pressure sensor's air tube (howtofixit), then the sensor. Pump good and no voltage at it during a drain command: iFixit says a likely PCB relay, a technician's job. howtofixit adds a SmartThings firmware update. Samsung's warranty term for a washer could not be confirmed on samsung.com in our pass; check your manual before paying for service.

Every repair cost on this page against the two numbers that decide it: what the washer you have costs to run (our catalogue's median Samsung is $19.77 a year) and what a replacement costs to run (the WF45T60**A* front-loader, the cheapest-to-run published Samsung, is $16.95 a year). On a washer the running-cost gap is small; the decision is the part against the age, and, for a Samsung, how quickly it can be serviced where you live.

1. $0 Reset, hose depth, suds, debris filter. Samsung's page and every guide start here. howtofixit says the filter every six weeks, 911appliance every three to six months at $0. If the washer drains after the filter is cleared, nothing was broken. ¹
2. Low-cost parts Door-switch cover, pressure sensor, door lock. DC63-00960A genuine, DC96-01703B genuine, DC34-00024B (genuine also listed), DC64-00519B (genuine also listed). 911appliance's range for a lid or door switch is $20–$50 part, $120–$220 fitted. ²³
3. Mid-cost part The drain pump. Motor DC31-00054A, DC31-00054D (genuine also listed), DC31-00187A, DC96-01700A, assembly DC97-20621A (genuine also listed). applianceanalysts' range is $20–$80; 911appliance's $40–$100 part, $150–$280 fitted. On a Samsung front-loader iFixit reaches the pump through the front or bottom panel, and the labor is the cost. ²³
4. $100–$300 part Board. 911appliance's range for a control board is $100–$300 part, $250–$500 fitted; its Samsung page's overall table runs $40–$200. Our WF330ANB file carries two board numbers and the WF350ANW four. A diagnosis, not a continuity test, and the row where an old washer stops being worth it. ¹⁴
5. $20/yr What the washer you have costs to run. The median Samsung washer in our catalogue costs $19.77 a year at the national rate, against $20.71 for all washers; Samsung front-loaders $18.64, top-loaders $22.60. A low-cost pump buys another year of that. ²²
6. $17/yr Replace, and what it costs. The cheapest-to-run published Samsung, the WF45T60**A* front-loader, costs $16.95 a year. The running-cost gap to the median Samsung is $3 a year, which buys nothing; 911appliance's rule is repair if under ten years old and under half a new unit ($500–$1,500). Yale's caution before buying another Samsung is how quickly it can be serviced where you live. ²²

Each part is the one the corpus files, the guides and the community name for that fault, matched to Amazon listings by part number. Where a genuine Samsung listing exists, the card and the decode table say so.

1. 5C, SC, SE, nd; hums or silent, filter clean

   Drain pump motor DC31-00054A

   DC31-00054A · front or bottom panel · multimeter

   On all 3 of our Samsung files and the part the community names most (27% of comments). iFixit: 10 to 60 Ω across the motor, and a good impeller has strong resistance and distinct magnetic snap points; applianceanalysts: a hum is power without flow.

   Genuine listing: none found under the rule in the decode note. The lowest listing names DC31-00054A and DC31-00016A together; DC31-00054D below has a Samsung-branded listing. Clean the filter and feel the impeller before you order.

   Check price on Amazon

2. Same fault, when you want the Samsung-branded part

   Drain pump motor DC31-00054D

   DC31-00054D · front or bottom panel · multimeter

   On all 3 of our Samsung files; the one pump-motor number with a listing that begins with Samsung.

   The genuine listing costs more than the compatible one; the decode table shows both with their ASINs.

   Check price on Amazon

3. Pump housing cracked or leaking, not just the motor

   Drain pump assembly DC97-20621A

   DC97-20621A · front or bottom panel

   The whole pump on our WF330ANB file, for when the housing or the filter seat is damaged rather than the motor; wikiHow's generic tell for a damaged pump is a weird sound or a leak onto the floor before it stops.

   A genuine listing exists but costs more than the compatible one. Most drain faults are the motor, not the housing; check the motor first.

   Check price on Amazon

4. dS, FL, dE, dC; door will not lock

   Door lock switch DC34-00024B

   DC34-00024B · door boot · continuity

   On all 3 of our Samsung files. Samsung: dS, FL and dE mean the door is not detected as closed or locked, and the cycle does not run; applianceanalysts tests the lock for continuity. The community raises a lock or switch in 2% of comments.

   A genuine listing exists but costs more than the compatible one. Clear the strike and gasket of trapped clothing first; a door code is not a drain code.

   Check price on Amazon

5. Pump runs, code stays; 1C or 1E

   Pressure sensor DC96-01703B

   DC96-01703B · top panel · blow test

   On all 3 of our Samsung files. howtofixit clears its air tube as the fifth step; iFixit's generic values are under 1 Ω closed and OL when blown into for a switch, 21–23 Ω for a sensor. Samsung reads 1C/1E as a level-sensor fault.

   This is a genuine listing; no cheaper listing names the number. Clear the tube before you fit the sensor, because a blocked tube fails the same way for free.

   Check price on Amazon

6. Door will not lock, other number on the files

   Door lock switch DC64-00519B

   DC64-00519B · door boot · continuity

   The second door-lock number on our WF330ANB, WF330ANW files; the cover DC63-00960A that goes with it is in the decode table.

   A genuine listing exists but costs more than the compatible one. Match the number to your model's parts diagram; our files list the two numbers under different components and do not say whether one replaces the other.

   Check price on Amazon

See the live price on Amazon. Part numbers are from our Samsung washer repair files (WF330ANB, WF330ANW, WF350ANW); no guide we read prints a part number; confirm against your model's parts diagram. Affiliate links; we earn a commission at no cost to you.

Three things on the record: a maker whose code page is the best plain-language code list of the three brands and whose warranty term we could not confirm, a second-of-five service rate in 2022 and no rank in 2026 because the dealer stopped carrying the brand, and three recalls that have nothing to do with draining.

Yale Appliance first-year service rate, Samsung front-load washers

4.9%2022 table, second of five (LG 3.3%, GE 8.0%, Whirlpool 9.5%, Maytag 15.0%); absent from the 2026 report, which calls service "the sticking point" ¹⁷

Repair professionals recommending Samsung

0 of 16Prudent Reviews, 2026; two Grand Rapids shops name it as a brand to avoid or not recommend ¹⁸

Samsung warranty on a washer

n/anot confirmed: samsung.com's warranty page is a lookup tool, and the only one-year clause we found concerns products serviced outside the country of sale ⁵

CPSC recalls of Samsung washers, none for draining

32016 top-load tops detaching (about 2.8 million units), 2022 top-load short-circuit (about 663,500), 2007 front-load thermal sensor (about 20,000) ²⁰

• Maker Incorrect drain hose installation is the most common reason for drain issues, and service is rarely required. ²
• Dealer Samsung washers were reliable, but service was always the sticking point. Before buying, always check how quickly Samsung can be serviced in your area. ¹⁶
• Service company For top load washers, we recommend Speed Queen. For front load, go with Bosch, Maytag, or Whirlpool. LG and Samsung are two brands to stay away from. ¹⁸

12 part numbers from our Samsung washer repair files (no guide we read prints one), matched to Amazon listings by number. The table shows whether a genuine listing was found and which corpus model files carry the part.

Genuine listing found

50%6 of 12 products

In a corpus model file

100%12 of 12 products

DIY-rated

100%12 of 12 products

• 6 of 12 part numbers have a listing that passes the genuine rule; all 12 have a compatible listing. On 4 parts a compatible listing undercuts the genuine one; on 2 parts the genuine listing is the cheapest.
• Six pump numbers have compatible listings; the only Samsung-branded pump listings are DC31-00054D and the DC97-20621A assembly. DC31-00054A and DC31-00016A are sold under one listing that names both; DC31-00187A's listing pairs it with DC31-00178D and DC97-20621A instead.
• DC31-00054A, DC31-00054D, DC31-00187A, DC96-01700A, DC96-01703B, DC34-00024B and DC63-00960A are on all three files (WF330ANB, WF330ANW, WF350ANW); DC64-00519B on the WF330ANB and WF330ANW files; DC31-00178D and DC97-20621A on the WF330ANB file; DC31-00016A on the WF330ANW and WF350ANW files. WP8182634 is a Whirlpool number the files carry as a door lock and is listed for completeness.
• DC96-01703F (pressure switch), 092512631 and DC97-16530D (a door lock and a pump number on the files) returned no Amazon listing naming them and are left out. The catalogue pump numbers 2754406 and 6122849 are placeholders and were not searched.

Genuine listing found means a listing passed the genuine rule in the note above. Corpus files = how many of our model files list the part. DIY is our call, reachable with a panel off and a multimeter per the guides' teardowns; no guide rates parts.

Samsung's US code page and its UK code and UE pages, iFixit's Samsung drain guide and 4C guide, wikiHow's generic page, the competing pages from howtofixit (two), applianceanalysts and 911appliance, four reliability sources, the CPSC record, our own repair corpus and the community harvest. Nine give an order of checks; seven do not.

We harvested the top-voted threads for eight washer-not-draining queries on r/appliancerepair, r/Appliances, r/HomeImprovement, r/fixit and r/DIY and kept every comment or post about a Samsung washer (threads about other appliances and washer-dryer combos excluded): 443 in all from 850 threads. The shares are the proportion of those comments that raise each theme; a comment can raise more than one. Each quote is a comment or post from the Samsung set, chosen for fit within its theme; its score at harvest is shown, and the ranked candidates for every theme are in the download.

Method. 850 threads gathered 2026-09-13 from r/appliancerepair (216), r/Appliances (232), r/HomeImprovement (168), r/fixit (43), r/DIY (191), through Reddit's public search, sorted by top and by relevance for eight washer-not-draining queries (four of them brand-specific); Reddit blocked a share of thread fetches on the first pass (recovered on a second), and each thread keeps only its fifteen top-voted comments, so this is a sample of top-voted discussion and not a complete count. The unit of analysis is a comment or post in a thread whose title names a Samsung washer, or that itself names Samsung and a washer term (443 of 9,340 posts and comments harvested); AutoModerator and bot comments are excluded. Themes are keyword matches on the comment's text; a comment can match several. Quotes are trimmed for length and profanity; where a post rather than a comment is quoted, its title is shown before its body; nothing is reworded. Scores are Reddit upvotes at harvest time.

• Ben Schlichter iFixit contributor; author of the Samsung front-load drain-error guide
  Treat a drain pump resistance reading between 10 ohms and 60 ohms as typical for a good pump. iFixit, How to Troubleshoot Drain Errors in a Samsung Front Load Washing Machine · undated ↗
• Eugene Smith Author, howtofixit.net
  The drain pump sits at the bottom of your washer, and it helps to drive water out of the drum and out through the drain hose. howtofixit.net, Samsung Washer SE & 5E Error Code · 2026-04-26 ↗
• Craig Anderson Founder, applianceanalysts.com; the page credits James Blackford as its appliance repair expert
  You'll hear a humming sound, which, in my experience, means the pump is getting electricity, but can't keep up and do its job. applianceanalysts.com, Fixing A Samsung Washer Which Won't Drain · 2025-09-04 ↗
• Steve Sheinkopf CEO, Yale Appliance; author of its reliability reports
  Samsung washers were reliable, but service was always the sticking point. Before buying, always check how quickly Samsung can be serviced in your area. Yale Appliance blog, Most Reliable Top-Load and Front-Load Washers for 2026 · 2026-02-05 ↗
• Andrew Palermo Founder, Prudent Reviews; consulted sixteen washer-and-dryer repair professionals
  As of their 2026 report, Yale no longer carries Whirlpool, Maytag, or Samsung washers. Prudent Reviews, The Most Reliable Washer and Dryer Brands · 2026-04-29 ↗
• Samsung Electronics, Support Manufacturer
  Unplug the washer or flip the circuit breaker for the washer for 1 minute. Then, restore power and try to run a cycle. Samsung Support (US), Samsung washing machine information and error codes · undated ↗

Community quotes are attributed to their subreddit and score, not to a name. The competitor guides' bylines are as the sites state them.

Why is my Samsung washer not draining?

Samsung's own list runs through installation and use first: the drain hose 6 to 8 inches into the drain pipe and screwed to the back of the washer, over-sudsing from too much or non-HE detergent, a one-minute unplug to reset. Samsung's guide and every competitor then clean the debris filter behind the bottom-front panel (front-loaders only; Samsung says top loaders have no removable pump filter). Past that it is a part: the drain pump (DC31-00054A, on all three of our Samsung files; 10–60 Ω on iFixit's figure), the door lock if the code is a door code (DC34-00024B), the pressure sensor and its air tube (DC96-01703B), then the board. ¹²¹

What does 5C, SC, 5E, SE or nd mean on a Samsung washer?

The drain family. Samsung (US): nd, 5E, SE, 5C and SC mean water not draining from the washer at the correct speed, or at all; Samsung (UK) lists 5C and 5E as the drainage code. howtofixit: the code is 5C and appears as SC on the display, and nd means the washer failed to drain after trying for at least 15 minutes. Filter, hose, pump, pressure tube, in that order. ¹¹⁰¹¹

How do I drain a Samsung front-load washer that is full of water?

Unplug it. Open the access panel at the bottom front; iFixit's order is to pull the small front drain hose and empty it into a plastic bottle, bottle by bottle into a bucket, before opening the debris filter, because 911appliance says there can be several gallons behind the filter. Then twist the filter out, clean it, and turn the impeller. howtofixit's interval for the filter is every six weeks. ⁶¹⁴

How far should a Samsung drain hose go into the standpipe?

Samsung: not less than 6 inches and not more than 8 inches into the drain pipe, with the hose still held by the screw on the back of the washer. iFixit says no more than 7 inches (18 cm) and 911appliance no more than 8; howtofixit adds that the hose end should sit between 30 and 96 inches from the floor with an air gap. Six inches satisfies every Samsung figure, including the code page's stricter no-display line, and seven all but that one; iFixit's brand-agnostic page says no more than 4, which Samsung's own minimum overrides. ¹⁶

How do I test a Samsung washer drain pump?

Unplug, clear the filter, then iFixit's two tests: turn the impeller (a good one has strong resistance and distinct magnetic snap points as it rotates through several segments) and read the motor with a multimeter, 10 to 60 Ω being typical for a good pump. A hum during the drain step means it has power and cannot move water (applianceanalysts). If it reads good and gets no voltage during a drain command, iFixit says a likely PCB relay. The numbers on our files: DC31-00054A, DC31-00054D, DC97-20621A assembly. ⁶²³

My Samsung washer says dS, FL, dE or dC. Is that why it will not drain?

dS, FL and dE are door codes: Samsung says the door is not detected as closed or locked, and a front-loader that cannot lock does not run the cycle. dC is the door on some models and an unbalanced load on others; check your manual before buying a lock. Clear trapped clothing from the strike and the gasket, then test the door lock for continuity (applianceanalysts). DC34-00024B (a genuine listing also exists) is on all three of our Samsung files; DC64-00519B is the other number on them. ¹²¹

How much does it cost to fix a Samsung washer that will not drain?

Parts are matched to Amazon listings by part number: door-switch cover, pressure sensor, door lock, pump motor and pump assembly. Check the live price on Amazon. applianceanalysts' range for a pump is $20–$80; 911appliance's fitted ranges are $15–$35 part, $100–$180 fitted for a hose, $40–$100 part, $150–$280 fitted for a pump, $100–$300 part, $250–$500 fitted for a board, and its Samsung page's table runs $40–$200. Samsung's warranty term for a washer could not be confirmed on samsung.com; check your manual. ²³¹⁴⁵

Is it worth repairing a Samsung washer that will not drain?

For the filter, the lock, the pump or the pressure sensor, yes: the parts are low-cost next to a new washer and iFixit's teardown reaches the pump. 911appliance's rule is repair if the machine is under ten years old and the repair is under half a new one ($500–$1,500). Electricity does not decide it: the median Samsung washer costs $19.77 a year to run and the cheapest-to-run published Samsung, the WF45T60**A*, $16.95. Yale's caution applies to the replacement, not the repair: check how quickly Samsung can be serviced where you live. ²²¹⁴¹⁶

Are Samsung washers reliable?

Yale Appliance's 2022 table put Samsung front-loaders at a 4.9% first-year service rate, second of five (LG 3.3%, GE 8.0%, Whirlpool 9.5%, Maytag 15.0%); its 2026 report no longer ranks the brand, and says Samsung washers were reliable but service was always the sticking point. None of the sixteen repair professionals Prudent Reviews consulted recommends Samsung, and two name it as a brand to avoid. Consumer Reports' brand rankings are behind its paywall. ¹⁷¹⁶¹⁸

What does the Samsung washer warranty cover?

We could not confirm it. samsung.com's warranty page is a lookup and registration tool with no washer terms in its text, and the only one-year clause it shows concerns products serviced outside the country where they were sold. Your owner's manual carries the term for your model; read it before paying for service or a part. ⁵

Which Samsung part numbers fit my washer?

From our WF330ANB, WF330ANW and WF350ANW files: drain pump DC31-00054A, DC31-00054D, DC31-00187A, DC31-00178D, DC31-00016A, DC96-01700A and the assembly DC97-20621A; pressure sensor DC96-01703B; door lock DC34-00024B, DC64-00519B and the cover DC63-00960A. Three more numbers on the files (DC96-01703F, 092512631, DC97-16530D) had no Amazon listing naming them. Check the parts diagram for your model tag before ordering. ²¹

• Samsung washer: won't spin — the lock and the motor, when it drains and will not spin
• Samsung washer: leaking — hoses, pump seal, door boot
• Samsung washer: won't start — lid lock, door lock, board
• Washer won't drain, any brand — the generic version
• Washers: running cost by model — the catalogue, for the replace side of the math

1. 1

   Samsung washing machine information and error codes (TSG01002001)

   Samsung Electronics America · samsung.com/us/support, undated; read through the fetch tool's summarizer · 2026

2. 2

   Samsung washing machine will not drain (TSG10007110)

   Samsung Electronics America · samsung.com/us/support, undated; read from the page HTML 2026-09-13 · 2026

3. 3

   My Samsung washing machine is showing an error or information code. What does it mean?

   Samsung Electronics UK · samsung.com/uk/support, undated · 2026

4. 4

   My Samsung washing machine is showing a UE code during a spin cycle. What can I do?

   Samsung Electronics UK · samsung.com/uk/support, undated · 2026

5. 5

   Samsung Support: warranty (lookup and registration page; no washer term found)

   Samsung Electronics America · samsung.com/us/support/warranty · 2026

6. 6

   How to Troubleshoot Drain Errors in a Samsung Front Load Washing Machine (guide 210410; the same text is at guide 207467)

   Schlichter B and contributors; iFixit · ifixit.com, undated · 2026

7. 7

   How to Troubleshoot the 4E or 4C Error Code on a Samsung Front Load Washing Machine (guide 207459)

   Schlichter B and contributors; iFixit · ifixit.com, undated · 2026

8. 8

   Washing Machine Not Draining (troubleshooting; brand-agnostic, the pressure-switch values)

   Gilbert B and contributors; iFixit · ifixit.com, last updated 2025-03-26 · 2025

9. 9

   How to Troubleshoot & Repair a Washer That Doesn't Drain (brand-agnostic; wikiHow has no Samsung page)

   wikiHow · wikihow.com, 2014-04-28 · 2014

10. 10

    How to Fix Samsung Washer 5C & SC Codes: A Technician's Guide 2026

    James; howtofixit.net · howtofixit.net, dated 2026-04-26 and 2026-01-04 on the page · 2026

11. 11

    Samsung Washer SE & 5E Error Code: Causes, Reset & How to fix

    Smith E; howtofixit.net · howtofixit.net, dated 2026-04-26, updated 2025-09-25 on the page · 2026

12. 12

    How to Solve Excessive Foam in Your Washing Machine

    Anderson C; applianceanalysts.com · applianceanalysts.com, 2023-09-06 · 2023

13. 13

    Fixing A Samsung Washer Which Won't Drain: 6 Simple Steps

    Anderson C, Blackford J; applianceanalysts.com · applianceanalysts.com, updated 2025-09-04 · 2025

14. 14

    Washing Machine Not Draining? Troubleshooting Guide (with a Samsung section)

    911 Appliance Repair · 911appliance.com, 2026-07-13 · 2026

15. 15

    Troubleshooting Samsung Washer Repair: Common Issues and Solutions

    Nuno A; 911appliance.com · 911appliance.com, 2026-02-16 · 2026

16. 16

    Most Reliable Top-Load and Front-Load Washers for 2026: Based on 33,190 Real Service Calls

    Sheinkopf S; Yale Appliance · blog.yaleappliance.com, 2026-02-05 · 2026

17. 17

    Most Reliable Full-Size Clothes Dryer Brands for 2022 (with the 2022 front-load washer service rates)

    Sheinkopf S; Yale Appliance · blog.yaleappliance.com, 2022-01-19 · 2022

18. 18

    The Most Reliable Washer and Dryer Brands (and Brands to Avoid)

    Palermo A; Prudent Reviews · prudentreviews.com, updated 2026-04-29 · 2026

19. 19

    Which Brands Make the Most Reliable Washing Machines? (unpaywalled summary)

    Flamer K; Consumer Reports · consumerreports.org, updated 2026-07-30 · 2026

20. 20

    CPSC recall database, query "samsung" (recalls #17028 of 2016, #23080 of 2022, #07135 of 2007; "samsung washer" returns no records), queried 2026-09-13

    U.S. Consumer Product Safety Commission · saferproducts.gov · 2026

21. 21

    Verified Appliance Data repair corpus: three Samsung washer model files (WF330ANB, WF330ANW, WF350ANW) and the samsung|washer failure profile

    Verified Appliance Data · downloadable below (CC BY 4.0) · 2026

22. 22

    Verified Appliance Data catalogue: Samsung washers and all washers, annual_cost_usd and dated Amazon offers

    Verified Appliance Data · verifiedappliancedata.com/washers/ · 2026

23. 23

    Amazon listings for fifteen Samsung washer part numbers, Creators API pull 2026-09-13

    Verified Appliance Data · downloadable below (CC BY 4.0) · 2026

24. 24

    Reddit (r/appliancerepair, r/Appliances, r/HomeImprovement, r/fixit, r/DIY): threads and comments about Samsung washers not draining, harvested 2026-09-13

    community · reddit.com · 2026